Our disability support services

At Programmed Care, we want you to feel supported at home and in the community. With our support, stay focused on the things that matter to you – while we step in and take care of the rest. With over 25 years of experience, we know that understanding your options and getting started with in-home disability support services can seem daunting at first. That's why we are here to make it easy for you.


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Access to my social, community & recreational life

Access to my social, community & recreational life

We appreciate how important it is to your social and emotional wellbeing to be able to do the things that matter most to you. Being active in your community, having a great social life, keeping up your fitness and being able to pursue your hobbies and interests are all things we can help you enjoy.

Whether you want to join a gym, a club, get out in nature, go fishing, try a new hobby, or access sporting, religious and volunteering activities, we can develop a plan to help you get there.

Our team can assist you with:

  • Community access
  • Being socially connected
  • Getting out and about
  • Sport and exercise
  • Assistance with technology
  • Companionship and holiday support
Assistance taking care of myself

Assistance taking care of myself

We are here to help with your everyday life, no matter how little or how much support you need. Our carers can provide support from a simple helping hand with bathing and dressing for the day, right through to helping you manage more complex personal care and hygiene needs.

Whether you need some help just to get up and get going for the day, someone to help you plan and prepare your favourite meals and meet your healthy eating goals, or keep you mobile and comfortable as you go about your day, our friendly team can assist.

Our team can assist you with:

  • Personal care and grooming
  • Getting out of bed and ready for the day
  • Eating and feeding
  • Medication management
  • Continence management
  • Keeping you active
  • Respite for family members
Some help around my home

Some help around my home

With our help around the house, we can support you to achieve your goals to live life independently. We can assist with a range of household tasks such as light cleaning, meal planning and preparation, grocery shopping, bed making and laundry, as well as helping you build your own skills and capacities for running your home, including managing your budget and paying your bills.

Whether you need just a little bit of help on a regular basis to keep your home looking good, or the occasional check in for maintenance and safety, we can provide the necessary support to allow you to focus on the things that matter to you.

Our team can assist you with:

  • Help around the home
  • Grocery shopping
  • Preparing meals
  • Keeping you mobile
  • Assistance with technology
  • Household management and budgeting
Specialist in-home clinical support

Specialist in-home clinical support

Our expert clinicians offer a range of nursing services in your own home to assist you to manage your health and wellbeing. We can also support you to recover safely and comfortably at home after hospitalisation.

Access to clinical services in your own home can help you feel comfortable, safe and well cared for in a familiar environment, and help you access the support you need while reducing the number and frequency of your external medical visits. We will work with you to develop a tailored visit schedule by our nurses or other highly qualified support workers to attend and provide the support you need.

Our team can assist you with:

  • Medication management
  • Health condition management
  • In-home treatments and therapies
  • Post hospital recovery
  • Nutritional advice and management

Call our friendly team today

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Disability support schemes explained

We offer private services if you are not eligible for government or insurance funded disability services, want to top up your funded services with extra assistance, or want to self-manage your support services following payment of a permanent impairment benefit. There are no waiting periods and you can organise a quote for services directly with our team.

Immediate access to self-funded services

Programmed Care's private services can be booked immediately with no wait times or eligibility assessments to deal with. With private services you have full control of the amount, type and timing of the services you wish to purchase.

Many people choose to book Programmed Care's private services as an alternative or supplement to funded care, allowing them to bypass the formalities and get the care they need right now.

With a wide range of service options, specific regular assistance can help you achieve your goals and be well connected to the people and things that matter most to you.

The NDIS invests in support and services for people under the age of 65, living with a permanent or significant disability. The NDIS is a government funded initiative, which aims to improve long-term outcomes for participants

The NDIS provides three broad categories of supports for people living with disability:

  1. Core Supports including assistance with daily living, consumables and transport
  2. Capital Supports including assistive technologies and home modifications
  3. Capacity Building Supports including support coordination, community access and participation


Accessing Supports

If you meet the eligibility criteria and you would like to become a participant, you will need to contact the NDIS to make an Access Request. The Access Request form will ask you to provide your personal details, contact information and details about your disability. You can provide copies of existing information, including letters or reports, or you can ask your treating health professional to assist. In some cases the National Disability Insurance Agency (NDIA) may ask you to provide evidence of your disability, this includes information on what your disability is, how long it will last and how it impacts your life. You can work with your treating health professionals to provide your evidence of disability.

Access Decision

Once the NDIA has finalised your access request, they will then send you an ‘Access Decision’ letter to tell you the outcome of their decision. If you’re approved you will work with a NDIS Planner or a Local Area Coordinator to develop your written support plan. The planner will ask questions about how you are going in different areas of your life, what goals you would like to achieve and what kind of help and support you need. This will help them to develop a plan that provides the right support for you.

Activating and managing your plan

A Local Area or Support Coordinator will then help you activate your plan. You have a range of options for managing your plan – from self-management through to specialist management by a provider. If you choose to work with a NDIS provider, you will need to make a written Service Agreement with your provider. This agreement will ensure your provider delivers the right supports in the right way.

Programmed Care is a NDIS registered provider offering services in community access, personal care, domestic care and clinical support services.

For more information on the NDIS, visit ndis.gov.au or call Programmed Care on 13 10 95.

NDIS Registered Provider

Each state of Australia has a government funded insurance scheme that provides treatment, care and support for people who have sustained serious and permanent injuries in a motor vehicle accident, regardless of who was at fault.

The insurance scheme in each state is funded by Compulsory Third Party (CTP) insurance, which is a levy paid when registering your car. Although this is a national scheme, some states vary on the basis of other factors, including fault, liability, injury and compensation. Anyone who sustains a serious and permanent injury in an accident involving a motor vehicle may be eligible to receive necessary and reasonable lifetime treatment, care and support under the Scheme.

For each claim, the respective state based agency will assess the participant’s treatment, care and support needs as a result of the participant’s injury. The assessment must relate to the treatment, care and support needs that are necessary and reasonable in the circumstances and relate to the motor vehicle injury.

If you are approved for support at home, a support coordinator from the relevant transport accident insurance agency will work with you and your treating team to develop a plan for the support you need to achieve your goals. You can then choose one or more service providers to provide your support plan.

It is important that you choose a service provider suitable for your own individual needs. Providers are reviewed and accredited against specific quality standards in order to become approved providers of transport accident insurance support programs. Providers that have met these standards have agreed to provide a particular level of service and to abide by the transport accident insurance agency policies and dispute resolution processes.

Because the schemes differ from state to state we suggest you review the following websites for information relevant to your location: QLD / NSW / VIC / TAS / SA / WA / NT / ACT

Programmed Care is an approved service provider for each of the state based traffic accident insurance schemes, offering services in community access, personal care, domestic care and clinical support services.

For more information on traffic accident insurance schemes, call Programmed Care on 13 10 95.

Workers’ compensation is a form of insurance payment to employees if they are injured at work or become sick due to their work.

Workers’ compensation includes payments to employees to cover their:

  • Wages while they are not fit for work; and
  • Medical expenses and rehabilitation

If you have sustained a serious or permanent injury at work, or as a result of work, you may be entitled to make a claim for compensation under state law. Through the Workers’ Compensation Scheme in your state you may be eligible to receive a range of medical, attendant care and rehabilitation supports on either a short or longer term basis.

Under your state’s safe work insurance scheme, injuries are usually assessed for the degree of permanent impairment of an individual, which will determine what you are eligible for. The assessing doctor will ask you a series of questions about the treatment you have received to date, and your current problems. Depending on the nature of your injury, the doctor will conduct a physical examination. This is to measure the effect of each injury or condition on your ability to move or function as normal.

Following the assessment, the doctor will prepare a report based on the assessment. This report will provide a percentage score describing the level of permanent impairment of your assessed injury.

If your claim is successful, the workers’ compensation program in your state may manage and pay for treatment and care to meet needs related to your workplace injury. Services may include:

  • medical treatment (such as hospital stays and appointments)
  • rehabilitation (such as physiotherapy, occupational therapy and speech therapy)
  • aids and equipment (such as wheelchairs)
  • home and vehicle modifications (such as ramps and bathroom rails)
  • attendant care services (including personal care, domestic assistance and clinical support)
  • workplace rehabilitation (including return to work programs and modifications).

The services must be for “reasonably necessary” treatment and care to meet needs related to your workplace injury.

Schemes differ from state to state. To see how your state would support you in your particular circumstances visit the relevant website below:


For more information on workers’ compensation insurance schemes, call Programmed Care on 13 10 95.

Our stories

Katie's Story

Accessing the community is one of Katie’s top priorities. On any given day, you will find Katie at the zoo checking out the elephants, at the museum, planetarium or enjoying a coffee at her favourite café.


Liam's Story

Assisting Liam 8 hours a day, 5 days a week, the two can often be found cooking, playing darts, the PlayStation or Ping-Pong, a game Kerry has picked up over the past six months and has become admittedly quite good at!


Corinne's Story

After finishing school, Corinne worked at a special needs summer camp in America, where she fell in love with the feeling of helping others and experiencing the joy they felt. “Working one on one with clients, helping them achieve their goals is extremely rewarding, you can really see the positive impact it has on their lives.”


Lynn's Story

Joining the team in 2016, Lynn is one of our disability support workers, providing care to Programmed clients in South Australia. Looking after two clients on a daily basis, Lynn is up early and at her first client’s home by 7am to help him get out of bed and ready for the day and then heads to her next client’s house to assist him to get ready for school. Back and forth between client’s homes all day, Lynn calls it a day once she has finished tidying up after dinner, prepared everything for the


Patrick's Story

Patrick understands first-hand how important support is to those in need. When he was younger, his best friend developed a rare degenerative condition and he saw how support workers improved and assisted his daily living, and relieved the stress from his parents.


Thalia's Story

Looking for a new opportunity after working in the spinal unit at some of Sydney’s busiest hospitals, Thalia was seeking a change and decided to try community work.


Tanya's Story

Working in Community Care provides Tanya with the flexibility to work the hours she wants. “It has given me the flexibility and time I need for my family."


Davina's Story

Davina is one of the many inspiring young people we support, and at just 15, she has already set herself a range of short and long-term goals to help her achieve what she wants to in life. 


Jo's Story

Finding the right career path can be a journey of self-discovery and personal growth. Jo's story is a perfect example of how pursuing a passion for healthcare can lead to a fulfilling career. Highlighting the rewards, challenges, and valuable lessons learned along the way, explore Jo's transition from being a disability support worker to becoming a Care Coordinator at Programmed Care.


Need more information?

We understand that accessing home based disability programs can be confusing, that’s why our team have developed a comprehensive guide to help you navigate and access disability support services.


Frequently asked questions

Learn about how the NDIS works, the assessment process and setting up your services here or call our friendly team today on 13 10 95.  You can also order our free, comprehensive guide to Disability Support Services at Home.

To get started, call our friendly team on 13 10 95 and we will guide you through the process of setting up your services with Programmed Care, including visiting you at home to put together your care plan exactly how you want it and establishing your care team.

It’s easy! Call our friendly team on 13 10 95 and we will guide you through the process of setting up your services with Programmed Care, including working with your former provider to seamlessly manage the transfer of your package and the management of your budget.

At Programmed Care, we have a team of experts who can assist you with support coordination and any of the following core supports: 

  • Consumables – Programmed Care can help you purchase everyday items such as incontinence aids and feeding equipment. 
  • Assistance with social and community participation – supports to access your community for social and recreation activities either individually or in a group, or to attend a centre-based program. 
  • Assistance with daily activities – nursing care, personal activities, shopping, household tasks, living arrangements and 24hr care, including overnight shifts and respite care. 
  • Transport –vehicle fees and costs (including taxi fees) to transport you to and from community services or activities. These costs could include, parking fees, road tolls and vehicle running costs (eg, petrol and car maintenance). Transport does not include your support workers time to accompany you, just the additional vehicle costs. 

We currently have the capacity to support new participants. Contact us today to find out how we can support you, or to arrange a no-obligation free consultation. 

No, we do not charge a set-up fee 

We also offer a no obligation free consultation in your home to discuss your support needs. 

If you wish to cancel a service booking, 2 hours’ notice is required. 

To cancel your services with Programmed Care all together, we require at least 24 hours’ notice 

We work with you to ensure we find the right support workers to match your requirements and build a consistent care team to limit the number of new staff entering your home. However, sometimes due to circumstances out of our control, we may need to send a new staff member. We will be sure to notify you if your usual care team is unable to make your scheduled shift. 

At Programmed Care, our main goal is to ensure everyone has equal opportunities to receive the care they require. If your current agency cannot meet all of your needs, we are happy to work with them to provide support in areas they are unable to fill.  

Programmed Care work with you to source suitably qualified staff. If we do send someone you don't connect with, please let your care consultant know and we will make arrangements to replace them with someone more suitable. 

Programmed has been providing support in the home and community for more than 20 years. Forming as a nursing agency many years ago, the Programmed Care team are experts in their field, offering supports from community access through to complex nursing care.  

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